ChurnZero presents Jim VandeHei, Gabby Wong and Adrian Brady-Cesana as speakers at BIG RYG 2022, the customer success event of the year.

40+ speakers and session leaders bring their expertise Washington, DC as economic volatility highlights the important role of customer retention

WASHINGTON, August 12, 2022 /PRNewswire/ — ChurnZero, the leading customer success platform, has announced the full lineup and speaker program for BIG RYG 2022, the Customer Success Leaders Summit in Washington, DC on October 12-13, 2022. RYG stands for “red, yellow, green”, key indicators of customer health. During the two-day in-person event, hundreds of Customer Success (CS) leaders will gather to network, learn and share their experiences in improving team performance, customer satisfaction and the bottom line of their companies. Early bird registration is available via August 19.

The BIG RYG 2022 agenda is carefully selected to deliver long-term business value, taking into account today’s perspectives and challenges. BIG RYG’s mantra of keeping it simple, being real and challenging the audience includes a unique program of in-depth hyper-seminars, panel discussions, keynotes and breakout sessions. Attendees will gain new insights into what’s possible with customer success, practical applications, and leadership insights for managing today’s CS company.

The speakers of the event represent a wide variety of CS executives and thought leaders Jessica Robinson, Vice President of Operations, Casepoint; Sheikh Ayoube, Vice President of Business Development, ESG; George PapakostasVice President of Customer Success, Sales; Cathy Isaac, Vice President of Customer Success, Carbide; and Lucy Illidgehead of CX operations, EMEIA, Cision.

BIG RYG 2022 Speaker and Session Highlights:

  • A flash of brevity: Jim VandeHayeFounder and CEO of Axios: Journalist and media entrepreneur Jim VandeHaye talks about how Axios earned millions of subscribers by being concise, jargon-free, and to the point, and how BIG RYG members can benefit from the same approach.
  • The New “C” in CEO: Gabby Wong, CEO of FranConnect: SaaS CEO Gabby Wong explains how a commitment to customer centricity paved the way from customer success to CEO and how CS leaders can create opportunities and overcome obstacles on their way to the top.
  • The Future of Customer Success: Leading Customer Success Podcasters Adrian Brady-Cesana (CX Chronicles), Yannick Grant (Customer Experience Navigation) and Kenny Groom (Beyond Normal) join forces to answer the most pressing questions facing the CS industry.
  • Are you ready for the recession? BRyan Neal, founder of Blind Zebra: Over the past decade, Customer Success has benefited from the gains of a rapidly growing economy. As a potential downturn looms, the CS consultant and trainer Brian Neal shares challenges teams will face, a framework for assessing readiness, and actionable tactics to stay strong in any economic environment.

Additional sessions and workshops cover tactical recommendations, such as “Financial Modeling for Customer Success” and “Measuring Cross-Functional Health between Customer and Successful Colleagues,” as well as strategic recommendations, such as “Improving Productivity with a Remote Team.”

View the full program and secure your place on the BIG RYG 2022 website.

“The smartest and biggest companies are obsessed with red, yellow or green (RYG), which indicate customer health,” said Yu Mon Tsang, CEO and co-founder of ChurnZero. “Customer success teams that monitor it, manage it, and protect their customers every step of the way create tremendous impact and ROI through retention and growth. For companies serious about protecting their bottom lines, outperforming their competitors and building for the future, no industry event delivers more value than BIG RYG 2022, and no company is more committed to guiding companies along this path than ChurnZero.”

BIG RYG 2022 concludes ChurnZero’s year of programming to advance the Customer Success sector. In addition to this flagship conference, ChurnZero is partnering with more than 40 industry leaders, including Pendo, SaaS Capital, ABBYY, ESG and, to host dozens of live and virtual educational and networking forums in the first half of 2022. The events brought together more than 3,000 customer success practitioners to address challenges such as establishing SaaS retention benchmarks, increasing customer value during onboarding, and increasing product adoption and engagement.

BIG RYG 2022 sponsors include main sponsor ESG, as well as sponsors Blind Zebra, G2, Growth Molecules, Higher Logic Vanilla, Intellum, Melo Associates, Northpass, Rocketlane, Skilljar, SlapFive, Sturdy, SuccessCOACHING and The Success League.

About ChurnZero

ChurnZero is a recognized leader in customer success, committed to helping subscription businesses succeed at scale. The company is known for its powerful enterprise-class Customer Success platform and ongoing partnership with its customers to ensure they have everything they need to improve efficiency, increase profits and deliver the best customer experience.

With the platform, customer success teams can proactively identify potential churn risks and identify opportunities for renewal and expansion. Best-in-class automation and in-app communication simplify customer engagement and drive customer growth.

As customer success professionals serving customer success professionals, the ChurnZero team prides itself on being trusted partners, consultants and coaches so clients can focus on the work that matters in growing their business.

Founded in 2015, ChurnZero is a remote company headquartered in Washington, DC with an office in Amsterdam.

Media contact

Heather Philbin
[email protected]

SOURCE ChurnZero

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